FAQs - Vitality

Based on your answers, Manulife Vitality will calculate your Vitality Age™ and provide suggestions on how you can maintain or improve your health.

The Vitality Group™ is the company that created the Manulife Vitality program, the world’s leading science-based behavioural-change program that encourages and rewards you for leading a healthier lifestyle.

Joining and participating in the program can help impact your health habits, your health risks and, ultimately, your life expectancy. The program gives you tools and support to achieve your health goals, all while earning rewards and premium savings.

Manulife Vitality is a completely voluntary program that costs $5 per month. Choosing not to join will not in any way affect your Flexcare or FollowMe health and dental insurance benefits, how much you pay for coverage, or how much you get for your claims.

There are many ways to earn Vitality Points™ that don’t depend on fitness trackers, including health assessments, the Vitality Check™ and the non-smoking declaration. You can earn Vitality Points™ for getting a flu shot, too.

You can also use an activity tracking app on your phone. If you keep your phone with you most of the time, tracking apps can count the steps you take in a day. You can get points and rewards if you reach your weekly goal.

To access more opportunities to earn points, remember that joining the Manulife Vitality program allows you to get a Garmin vívofit^® 4 at no cost.

You will continue to have one Manulife Vitality program membership. We will use your existing Vitality Status™ to calculate your premium savings for your health and dental insurance.

Find your Vitality Points™ in the “Points” section of the Manulife Vitality app. Vitality Points™ are updated within 24 to 48 hours.

There are three types of physical activity workouts in the program, with Vitality Points™ awarded based on number of steps and/or heart rate duration: Light (10 Vitality Points™), Standard (20 Vitality Points™) and Advanced (30 Vitality Points™).

Only one physical activity workout each day receives Vitality Points™. The program captures the activity that earns the highest number of points.

Our goal is to help you improve your overall health, not just one or two aspects of it. Limiting the number of Vitality Points™ you can earn in the physical activity category to 6,000 each program year encourages you to explore the other areas of the program. If you have earned the maximum in the physical activity category, you can earn points again in your next program year.

Keep in mind that limits for physical activity points only apply to your annual Vitality Status™ – not to your weekly Vitality Active Rewards™. This means that your standard and advanced physical activity workouts will count towards reaching your weekly Vitality Active Rewards™ targets, whether or not you have reached 6,000 physical activity points.

Yes, The Vitality Group™ (which administers the Manulife Vitality program) checks the accuracy of information you send so we can make sure the program stays fair for everyone.

Incorrect or incomplete information will result in the denial or cancellation of Vitality Points™ and, potentially, the termination of membership according to the terms and conditions of the program. Visit the My Manulife Vitality website  for more information.

You can find your Vitality Status™ at the top of the app home screen or on the My Manulife Vitality website. The higher your Vitality Status™, the greater your rewards and premium savings will be.

You keep your Vitality Status™ from the moment you achieved that level until the end of your current program year, and then carry that same Vitality Status™ over for another full program year. Note that the first program year lasts nine months. The following program years last 12 months.

Your Vitality Status™ is tied to the number of Vitality Points™ you earned in the current program year. In addition, 10% of the Vitality Points™ you earned in the current program year roll over to your next program year. You will need to complete different activities to start earning points again.

A Manulife Vitality program year is the amount of time you have to earn points and reach a higher Vitality Status™ before starting a new program year. The first program year lasts nine months. All following program years last 12 months.

You get 500 Vitality Points™ for completing the Vitality Health Review™, plus a bonus of 1,500 Vitality Points™ when you complete it within 90 days of signing up for the Manulife Vitality program.

You can get 500 points every year for completing the Vitality Health Review™, but the bonus of 1,500 points is only available in the first year.

Your Vitality Age™ is a health results report comparing your values and inputs to medical recommendations.

Your Vitality Age™ is an estimate of your lifestyle-adjusted age based on your everyday lifestyle choices. It is calculated using your answers to the Vitality Health Review™. Your Vitality Age™ may be higher or lower than your actual age, depending on whether your lifestyle is having a positive or negative effect on your overall health.

Your Vitality Age™ will change over time. The more healthy activities you complete, the lower your age will become.

Earn points by completing Standard or Advanced physical activity workouts that can be verified through a mobile or fitness device. Other points do not count towards Vitality Active Rewards™.

Vitality Active Rewards™ is available to all Manulife Vitality members, but you must first complete your Vitality Health Review™.

Members agree through the Manulife Vitality program Terms & Conditions to the sharing of information with The Vitality Group™ for purposes of administering and improving the program. Once enrolled, you have absolute control over the information you choose to share with The Vitality Group™ for administration of the Manulife Vitality program.

For example, you can choose to share or stop sharing your individual health or lifestyle data, such as data from wearable devices (i.e., Apple Watch, Garmin, etc.) that can be used to seamlessly award Vitality Points™ for daily workouts. You can also optionally share biometric health data used for your Vitality Check™, which awards Vitality Points™ for completing the test and for having measures within healthy ranges. The Vitality Group™ is arms-length from Manulife and uses this data for administration of the Manulife Vitality program.

Members agree through the Manulife Vitality program Data Consent and Terms & Conditions to the sharing of information with The Vitality Group™ for purposes of administering and making improvements to the program. This includes any data you choose to send from wearable devices (i.e., Apple Watch, Garmin, etc.) that can be used to determine Vitality Points™ for daily workouts. This can also include any optional biometric health data used for the Vitality Check™ and other measures that earn Vitality Points™.

The Vitality Group™ is an independent company that has entered into a contract with Manulife to offer the Manulife Vitality program. The Vitality Group™ uses personal information it collects directly from members to maintain and administer the Manulife Vitality program, including determining reward and Vitality Status™ eligibility and program benefits, as well as for uses such as ongoing health and product development and research. The Vitality Group™ does not share individual health or lifestyle data with Manulife.

Manulife obtains aggregated, depersonalized data to help develop and optimize wellness strategies for our customers. However, Manulife does not have access to a member’s health or lifestyle information from the program. For example, Manulife will know the number of Vitality Points™ you earned to determine your Vitality Status™, but does not know how you earned those points. Health or lifestyle information may include any data you choose to send from wearable devices (i.e., Apple Watch, Garmin, etc.) that can be used to determine Vitality Points™ for daily workouts. This can also include any optional biometric health data used for the Vitality Check™ and other measures that earn Vitality Points™. Manulife may also get your Vitality Points™ and/or rewards earned to administer rewards and appropriately communicate to you your points and your reward premium savings.