Health Insurance Support
Want to manage your Health and Dental claims for your Flexcare or FollowMe plan?
Submit claims and manage your Health and Dental insurance plan through SecureServe®, our online claim site.
Get support to manage your health and dental insurance claims and plans
Has your provider already submitted your claim?
Often, you don't have to submit a claim because many hospitals, pharmacies and dentists can submit your claim directly to us. There's no online form or paperwork for you, and you only pay the amount your plan doesn't cover.
If your provider hasn't already submitted your claim, submit your claim online for the fastest response.
- Within 12 months of the date you were charged
- After you've paid more than any deductible in your plan
- Specify the currency if your claim is for services outside Canada
- Hold onto receipts and applicable supporting documentation for 12 months
Submit your claim on paper by mail:
- Within 12 months of the date you were charged
- After you've paid more than any deductible in your plan
- Specify the currency if your claim is for services outside Canada
- Include receipts and applicable supporting documentation
- Make sure you've signed your claim form
Extended health claim form – for all covered expenses except dental expenses
Dental benefit claim form – must be completed by your dentist or dental specialist
If your form is complete and accurate, you will generally receive payment within six business days.
Log in to SecureServe, anytime you want, to see:
- Status of submitted claims
- Claims activity in last 12 months
- Benefit details including dollar maximums
To find last year’s statement, sign in to manulife.ca/secureserve using your Manulife ID. If you have not yet created a Manulife ID, you’ll need to do this first. Once signed in to SecureServe, click on your Profile at the top right of the page and select Payments from the drop-down menu to view and download your premium statement. If you have questions or need assistance, please call 1-800-268-3763 Monday to Friday from 8:00 am to 8:00 pm ET.
Forms
Please mail your completed form to the address on the form.
Health benefit claim form
Health benefit claim formFor all covered expenses except dental expenses
Includes prescription drugs, vision care and registered specialists and therapists, and medical equipment and rentals
For dental expenses
Must be completed by your dentist or dental specialist
Change your address, phone number or email
Set up or change how you pay
See answers to frequently asked questions