Critical illness insurance support

Get support for your critical illness insurance plan


How to


Call 1-800-590-0970

Mail any supporting documentation to: 

Affinity Markets
P.O. Box 670, Stn Waterloo
Waterloo, Ontario
N2J 4B8

You can change your address, phone number or email:

By phone 1-800-268-3763

On paper by mail

You can change how you pay:

By phone 1 800 268-3763

On paper by mail

If you have not used any form of tobacco, tobacco cessation products or marijuana for 1 year (12 consecutive months), you may be eligible for lower premiums. Once approved, your lower premiums will start on your next premium due date.

Complete the Change smoking status form

Sample contracts and certificates

Critical Illness Insurance policy (PDF)


Please mail your completed form to the address on the form.

Change of information form

Change your address, phone number or email address

Set up or change how you pay

Change smoking status form

Ask for lower premiums if you have not smoked for 1 year